Maximo Service Level Agreements

A service address can be found automatically, Maximo crosses the asset and location hierarchies in the address locator system until a service address is found. If the service address was located there, it appears on the Map tab. Sometimes the service request can include multiple assets or locations, for example. B to clean whiteboards in a number of conference rooms, selecting each space and adding the service request. Some specific problems may require more urgent answers or solutions, for example.B. outages or service problems. Problem-based SLAs assign certain delays to certain types of tickets….